AI agents that troubleshoot over the phone
AI agents that troubleshoot over the phone
AI agents that troubleshoot over the phone
Hyperlight's AI agents are trained for the consumer electronics industry. Across voice and chat, they handle product questions, orders and returns, and troubleshooting.
Hyperlight's AI agents are trained for the consumer electronics industry. Across voice and chat, they handle product questions, orders and returns, and troubleshooting.
Leading the way in AI that feels natural
Listen to Hyperlight troubleshoot a customer's earbuds and offer a replacement, gracefully handling edge cases.
0:00/1:34
Support your customers will love
Leading the way in AI that feels natural
Leading the way in AI that feels natural
Replace your chatbots with an AI that actually understands your customers and your systems.
Listen to Hyperlight troubleshoot a customer's earbuds and offer a replacement, gracefully handling edge cases.
Listen to Hyperlight troubleshoot a customer's earbuds and offer a replacement, gracefully handling edge cases.
0:00/1:34
0:00/1:34
0:00/1:34
Purpose-built for consumer electronics
Purpose-built for consumer electronics
Purpose-built for consumer electronics
Our mission is to reach 90%+ automation in consumer electronics, so you can provide a premium yet cost-effective support experience.
Our mission is to reach 90%+ automation in consumer electronics, so you can provide a premium yet cost-effective support experience.
Tech product experts
Hyperlight learns from product manuals and FAQs to answer tricky product questions
Hyperlight learns from product manuals and FAQs to answer tricky product questions
Tech product experts
Hyperlight learns from product manuals and FAQs to answer tricky product questions
Step by step support
Step by step support
Hyperlight patiently troubleshoots technical issues, learning from past examples
Hyperlight patiently troubleshoots technical issues, learning from past examples
Step by step support
Hyperlight patiently troubleshoots technical issues, learning from past examples
Scale to any demand
Scale to any demand
Hyperlight scales to provide fast reply times, even during the holiday season
Our fleet of agents scales to meyour support volume
Scale to any demand
Our fleet of agents scales to meyour support volume
Seamlessly integrated with your business
Seamlessly integrated with your business
Hyperlight can follow agent workflows, enabling the automation of more time-consuming support cases.
Hyperlight can follow agent workflows, enabling the automation of more time-consuming support cases.
Help desk
Help desk
Hyperlight agents create, tag, and resolve tickets directly in your help desk.
Hyperlight agents create, tag, and resolve tickets directly in your help desk.
Hyperlight agents create, tag, and resolve tickets directly in your help desk.
Order management
Hyperlight agents can track orders, handle returns, and send replacements.
Order management
Hyperlight agents can track orders, handle returns, and send replacements.
Order management
Hyperlight agents can track orders, handle returns, and send replacements.
Internal APIs
Hyperlight agents can troubleshoot by reading device logs through APIs or dashboards.
Internal APIs
Hyperlight agents can troubleshoot by reading device logs through APIs or dashboards.
Internal APIs
Hyperlight agents can troubleshoot by reading device logs through APIs or dashboards.
Get started today
Get started today
Learn how Hyperlight can transform your customer experience through a demo and risk-free pilot.
Learn how Hyperlight can transform your customer experience through a demo and risk-free pilot.
Get started today
Learn how Hyperlight can transform your customer experience through a demo and risk-free pilot.
Our Team
Our Team
Our Team
Jonathan Yin
Jonathan Yin
Jonathan Yin
Founder, CTO
Founder, CTO
Jonathan studied computer science and statistics at Yale. He researched ML for drug discovery and worked at Octant and Benchling. When he's not coding, he's listening to music or flying drones.
Jonathan studied computer science and statistics at Yale. He researched ML for drug discovery and worked at Octant and Benchling. When he's not coding, he's listening to music or flying drones.